PRIVACY POLICY

Manatee Holdings Ltd. ("we," "our," or "us") operates sustainableaquaculture.ca. We are committed to protecting the privacy of everyone who visits our website or contacts us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.

We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Who We Are

Manatee Holdings Ltd. is a family-owned shellfish aquaculture company based in Courtenay, British Columbia. We cultivate geoduck, Pacific oysters, and Manila clams on the west coast of Vancouver Island.

2. What Information We Collect

We collect only the information necessary to respond to your inquiries and improve your experience on our site.

a) Information You Provide Directly

• Name
• Email address
• Company or organization name (if provided)
• Inquiry type and message content submitted via our contact form

b) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring URL
• Device type (desktop, mobile, tablet)

This data is collected via Google Analytics 4 and is used in aggregate form only. We do not use it to identify individual visitors.

c) Cookies

We do not use advertising, tracking, or third-party marketing cookies.

3. How We Use Your Information

• Respond to inquiries submitted through our contact form
• Fulfill requests for product information, wholesale pricing, or LCA documentation
• Improve the content and usability of our website
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under PIPEDA, we collect and process personal information only with your knowledge and consent, or where permitted by law. By submitting our contact form, you consent to us using your information to respond to your inquiry.

You may withdraw consent at any time by contacting us at: team@manateeholdings.com

Withdrawal of consent will not affect any processing that occurred prior to withdrawal.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Formspree Inc. — Our contact form processor. Formspree receives form submissions on our behalf and forwards them to our team. formspree.io/legal/privacy-policy
• Google LLC — Google Analytics 4 processes anonymized usage data. policies.google.com/privacy
• Legal authorities — If required by law, court order, or regulatory authority.

All third-party processors are contractually required to handle your data securely and only for the purposes we specify.

6. Data Retention

7. Your Rights

As a Canadian resident, you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct inaccurate or incomplete information.
• Withdrawal of Consent — Withdraw consent for us to use your information at any time.
• Deletion — Request that we delete your personal information, subject to legal retention requirements.
• Complaint — Lodge a complaint with the Office of the Privacy Commissioner of Canada. priv.gc.ca

To exercise any of these rights, contact us at: team@manateeholdings.com

We will respond within 30 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS. Contact form data is transmitted securely via Formspree's encrypted infrastructure.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., certification bodies, research organizations). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us